Policies : The missing link to manage IT costs

Si depuis longtemps les comités de direction éprouvent des difficultés à  communiquer leurs attentes à  leurs responsables informatique, de leur côté, les DSI se retrouvent à  défendre des positions organisationnelles sans avoir l'appui de leur hiérarchie. De ce fait, le rôle du DSI est devenu de plus en difficile à  tenir.

un petit clic pour ma veille

L'article ci-joint propose une nouvelle approche: l'élaboration de Politiques Informatiques. Il se fonde sur des récents mandats qui ont restauré la paix entre le service informatique interne, le comité de direction et les utilisateurs. En ces temps difficiles de coupes budgétaires inlassables, un tel résultat est toujours le bienvenu.

Royston - the missing linkWhile business functions lean more and more on information technology to allow banks to remain competitive, eager managers find better tools to support day-today operations.
When faced with such requests, in some cases, IT management fends them off because they differ from a standard that they have enforced. They know that an organization cannot introduce every type of application or without creating a heterogeneous IT environment that is very costly to support. Unfortunately, from their standpoint, they can only use technical reasons to counter the request.
Faced with technical jargon, business managers are lost and suspect that the IT department is just trying to avoid extra work. As a result, the request is escalated. When the subject is brought to a board level, the technical issue becomes even more incomprehensible and, more often than not, the tool is deployed.
As the process repeats itself, time after time, IT assets become more and more heterogeneous: IT costs rise and service levels drop.

Lien :   Article Banque et Finance IT Polices

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